Last updated: January 2025
4Drive Dubai operates as a booking platform connecting travelers with local rental providers in the UAE. This document explains how we handle information you share when using our website and services.
When you submit a booking request through our platform, we collect contact details, travel dates, and vehicle preferences. Forms on our website ask for name, email address, phone number, and pickup location. We also gather technical data: IP address, browser type, pages visited, and time stamps through server logs.
Information you provide goes directly to the rental provider you selected. We use it to process your booking request, send confirmation vouchers, and answer questions via [email protected] or +971 4 552 8317. Email addresses may receive updates about your reservation status. We do not sell or rent personal data to third parties for marketing purposes.
Our website uses cookies to remember your session and improve site performance. Google Analytics tracks visitor behavior in aggregate form - page views, session duration, traffic sources. You can disable cookies in your browser settings, though some features may not function properly. No payment card information is stored on our servers; advance payment processing happens through secure third-party gateways that maintain PCI-DSS compliance.
The booking widget embedded on our pages connects to external systems operated by technology partners. When you fill out a reservation form, data passes through these services to reach the rental provider. Each partner follows their own privacy standards. Rental companies receive only the information necessary to prepare your vehicle and voucher - they handle deposits and contracts independently at their location on Al Wasl Road 84, Jumeirah 1, Dubai, UAE or other pickup points.
We keep booking records for accounting and customer service purposes. Completed reservations remain in our system for two years, then get archived. Active inquiries stay accessible until resolved. Standard security measures protect our databases: encrypted connections, access controls, regular backups. However, no internet transmission is completely secure - you share information at your own discretion.
You can request access to personal data we hold, ask for corrections, or request deletion by contacting [email protected]. Response time is typically five business days during Mon-Sun: 8:00 AM - 9:00 PM (GST). For concerns about how a rental provider handles your information after booking confirmation, contact them directly using details in your voucher. This policy applies only to 4Drive Dubai platform operations, not to independent rental companies in our network.
We update this document when services or regulations change. The revision date appears at the top of this page. Continued use of our website after modifications means you accept the updated terms. Major changes will be announced via email to users with active bookings.
Contact us at [email protected] or call +971 4 552 8317 Mon-Sun: 8:00 AM - 9:00 PM (GST).