Service scope, obligations, and liability framework
4Drive Dubai operates as an information and booking intermediary. We connect travelers with independent local rental companies across the UAE. Each booking creates a direct contractual relationship between you and the supplier named in your voucher. We do not own vehicles. We do not act as a lessor. Our role ends when we deliver your confirmed voucher containing supplier contact details and reservation reference.
Advance payment secures your reservation. The voucher you receive lists the rental company, pick-up location, vehicle category, and unique booking code. Present this voucher at the counter. The supplier verifies your documents - passport, valid driving license, UAE visit visa if applicable - and finalizes the agreement. Liability for the rental period rests entirely with the rental company and you as the driver.
Vehicle condition, insurance coverage, roadside assistance, fuel policy, mileage limits, additional driver fees, child seat availability, and damage assessment procedures are determined solely by the rental company. Any disputes regarding vehicle performance, billing discrepancies at return, or service quality issues must be resolved directly with the supplier. Their terms govern the rental period. We forward complaints to partners but hold no liability for their operations.
You must meet UAE legal requirements to drive. Traffic fines issued by Dubai Police or RTA during your rental period are your responsibility. Salik toll charges accumulate automatically; suppliers bill these post-return. Parking violations in RTA zones, speeding camera fines on Sheikh Zayed Road or E44, and any other penalties get traced to the rental agreement. Return the vehicle on time with the agreed fuel level to avoid supplier surcharges.
4Drive Dubai liability is strictly limited to the advance payment amount. We are not responsible for: supplier insolvency, vehicle unavailability, accident claims, third-party property damage, personal injury, delayed roadside service, or consequential losses including missed flights or accommodation costs. Force majeure events - including government road closures, extreme weather in Hatta mountain areas, or regulatory changes - release us from performance obligations.
We store your contact details and booking history to process reservations. Your information is shared only with the assigned rental company. We send vouchers to the email address you provide. Check spam folders. For amendments or cancellations, contact us at [email protected] or call +971 4 552 8317 during business hours Mon-Sun: 8:00 AM - 9:00 PM GST. Our office is at Al Wasl Road 84, Jumeirah 1, Dubai.
We reserve the right to update these terms. Continued use of our service after changes constitutes acceptance. Bookings made before an update remain subject to the terms active at booking time.
Contact our team for clarification on booking policies or supplier coordination.
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